Delivery

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Delivery information

All orders must be approved by a prescriber prior to the order being sent out. Please be aware, if you choose any of the express delivery options, this will be from the point the item is approved by the prescriber. This is usually within a few hours but can take up to 48 hours from placing your order. All orders will be sent out using a signed for service, the express delivery options are tracked every step of the way, whilst the standard delivery is only tracked at start and end points, however still require a signature upon delivery. Please note, we do not ship any items out over the weekend and public bank holidays.

We do endeavour to dispatch all DPD Next Working Day and Royal Mail Special Deliveries on the same day where ordered before 3:30pm on Weekdays.

**Please note, 'NEXT DAY' means next working day; unless you opt for DPD Saturday delivery on Friday, you will receive all orders made on Friday on Monday.**


Dispatch cut off times:

Mon - 3:30pm

Tue - 3:30pm

Wed - 3:30pm

Thurs - 3:30pm

Fri - 3:30pm

Sat - No dispatch

Sun - No dispatch

  • Plain Packaging

    All treatments are sent in discreet packaging:

    • No mention of the medication appears on the packaging, so only you'll know what's inside.
    • No logos.
    • No mention of pharmacy.
    • No description of the contents.

  • Discreet Delivery

    We are proud to offer fast and discreet delivery for all our treatments. So you can get your order delivered tomorrow, and only you will know what's inside.

  • Free Delivery

    We provide free delivery using Royal Mail Tracked 48 on orders over £40. 

    This is automatically applied at checkout. 

  • Royal Mail Tracked 48 - £3.29

    Estimated delivery within 2-3 working days. Excludes bank holidays. Not a guaranteed service.

  • Royal Mail Tracked 24 - £4.29

    Estimated delivery within 1 working day. Excludes bank holidays. Not a guaranteed service.

  • DPD Next Working Day - £6.95

    DPD Local is the most innovative parcel carrier around. Thanks to their industry-leading Predict service, they provide parcel recipients with a one hour delivery window, notified by email, so you don't have to wait in all day. What's more, it enables receivers to watch the progress of their delivery on a real-time map, all the way down to a final 15 minute time-slot.

    Please note that this is only a working day service available to mainland UK. 

    If you select this option and you are in Highlands & Islands or Northern Ireland, we will use Royal Tracked 24

    We want to do our part by helping the environment. All our packaging is 100% recyclable. DPD are Carbon Neutral, packaging is 100% recyclable and offer a 1 hour delivery slot with 'in-flight' options to alter your delivery window.

    DPD Notice:

    We do not offer DPD to the following postcodes. Any orders placed via DPD to these postcodes will have their postage changed and sent via Royal Mail's 24 hour, next working day service.

    Aberdeen AB31-AB35
    Aberdeen AB41 - AB54
    Northern Highlands AB36 - AB38
    Northern Highlands AB55 - AB56
    Argyll FK17 - FK21
    Northern Highlands HS1 - HS9
    Northern Highlands IV1 - IV63
    Arran KA27
    Argyll KA28
    Northern Highlands KW0 - KW14
    Orkney Shetland KW15 - KW17
    Argyll PA20 - PA78
    Dundee PH15 - PH18
    Northern Highlands PH19 - PH29
    Northern Highlands PH32 - PH33
    Northern Highlands PH45 - PH48
    Argyll PH30 - PH31
    Argyll PH34 - PH44
    Argyll PH49 - PH50
    Orkney Shetland ZE1 - ZE3

  • Royal Mail Special Delivery 1pm - £6.99

    Guaranteed delivery by 1pm the next working day if ordered before the cut-off time. Cut-off time is 3.30pm on weekdays. If you order after the cut-off on a Friday then your order will be delivered on Tuesday. We are happy to refund the full delivery cost if your order is not sent out from our premises on time.

    This service can be used for UK including Scottish Highlands, Islands and Ireland. 

    Please note that due to COVID-19, Royal Mail will prioritise this service however provide no guarantees and it can be delivered up until 9pm. 

  • Saturday Delivery - £7.99

    For Saturday delivery, this option must be selected to ensure a guaranteed service. 

    Orders must be placed before 3:30pm on a Friday. 

    This will be delivered using Royal Mail or DPD dependent on which is more reliable at the time. 

  • Click & Collect / Pickup Points

    For Royal Mail, you may use click & collect options at 10,000 Post Offices and 1,200 Customer Service Points.

    With DPD Pickup, you can have your order delivered to the nearest DPD Pickup point. An 'in-flight' option is now available through the text and email notifications, by which the delivery can be diverted to a local DPD Pickup point.

    Our current shipping and delivery partners are Royal Mail and DPD, and you can access their terms and conditions by clicking here https://www.dpd.co.uk/terms-and-conditions.jsp or here https://www.royalmail.com/terms-and-conditions. The various delivery options time scales and guarantees are provided by our delivery and shipping partners and not us.